There are 2 major reasons for Orders being on hold:
Paypal induced coma
Recently Paypal have started doing checks on orders from “unverified” Paypal accounts. This immediately puts the order on hold until the review is complete
Be aware that this process may take longer than 24 hours. It is something beyond our control, but we are kinda glad that they are helping out by fraud screening.
Verified accounts have no issue with ordering or receiving codes – so it is suggested that you verify your Paypal account before continuing.
Savemi Fraud Screening
We have often been lauded at the depth of our fraud screening process. The downside of it – legitimate orders can some times get caught up. The major reason for this – the system picks up that you are from a country different to your billing address.
So if you are on holiday, or working away from home, use the address of where you are staying at the time. That way the system wont think that you are a fraudster trying to steal codes and sell them through an auction site.
If you have any questions on your order – please email firstname.lastname@example.org